Privacy Policy

This document is an electronic record in terms of the Information Technology Act, 2000, and the rules thereunder as applicable, along with the amended provisions related to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING OUR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY ALL THE TERMS OF THIS PRIVACY POLICY AND OUR WEBSITE TERMS OF USE, AS WELL AS ANY OTHER TERMS AND CONDITIONS ON THE WEBSITE. IF YOU DO NOT AGREE TO THESE TERMS AND ANY OTHER TERMS AND CONDITIONS ON THE WEBSITE, PLEASE EXIT THIS PAGE AND DO NOT ACCESS OR USE THE WEBSITE.

This privacy policy (“Privacy Policy”) governs the use of information by Hueracks Pvt Ltd, a company incorporated under the Companies Act, 2013, with its registered office at [Registered Address of Hueracks Pvt Ltd] (hereinafter referred to as “Artkosh”, “we”, “us”, or “our”) that is obtained through the use of its website [Artkosh Website URL] (“Website”) by the users (“User” or “you”).

1. Consent

1.1 By using the Website and/or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy.

1.2 You agree that all personal data shall be retained until such time as required for the purpose of Artkosh or required under applicable law, whichever is later. Non-personal information will be retained indefinitely.

2. Information Collection and Uses

2.1 Name, Email ID, Shipping and Billing Address, Phone Number: This data is collected directly from Users of the Website. It is used to identify the User, deliver goods and services, identify “lookalike” customers, and for security and fraud prevention.

2.2 Commercial Information: We do not collect payment card numbers and pins. Checkout is handled through a third-party portal of our payment gateway. We are provided with details of the mode of payment and the bank used. This information may be used to provide targeted discounts, promotions, and analyze sources of traffic.

2.3 Internet and Network Activity: Information such as IP addresses and location is collected automatically when you visit our Website. This data is used to analyze location-based aggregate data and sources of traffic. It is also used to provide goods or services and targeted promotions.

2.4 Communication Data: We store all call records and WhatsApp communication with Users. This data is used for quality assurance, training purposes, and safety and fraud prevention.

2.5 Social Media Reviews: We may choose to reshare customer reviews on Facebook, Instagram, and other social media platforms. This data is used to measure User engagement and for security and fraud prevention. We obtain this data directly when Users share our content, post with our products, or tag us.

2.6 Other Sources: We may use other sources to gather data to identify customers, deliver goods, customize and personalize advertisements, identify new customers, and for security and fraud prevention.

2.7 Information Update: From time to time, we may ask you to update your contact and other information with us on the Website or through any other approved channels. This is to help keep you updated on services, any changes in the services, and their enhancements. We will not be liable for any failure or default to notify you of any service, change in service, or its enhancement if you fail to update such Information in a timely manner.

3. Access to Data

3.1 Artkosh collects your personal data to enable us, among other things, to provide the Website to the Users. We take all steps reasonably necessary to protect against unauthorized access, use, alteration, disclosure, or destruction of personal data of the Users.

4. Security

4.1 Data Sharing: Artkosh does not share User data with third parties in exchange for money. We transfer personal data to third parties to obtain their services (for example, for Facebook and Google Ads). We always handle User data with care and intend to comply with all regional legislation.

4.2 Delete Account: If you desire the deletion of the Personal Information you’ve shared with us, you can achieve this by submitting a request to our Customer Support Team via email at [Customer Support Email]. Please include your complete name and the mobile number associated with your Artkosh profile in your communication.

4.3 Customer Notifications: Artkosh offers Users the option to opt out of email marketing and marketing on other media. If you are receiving communication that you do not wish to subscribe to, please email us at [Opt-out Email].

4.4 Use of Cookies: Artkosh uses cookies to improve User experience and increase Website load speeds. Users are advised to check their web browser settings if they do not wish to share cookies. Some of the User tracking is done by Google and Facebook. You can refer to Google and Facebook’s privacy policies for reference.

4.5 External Links: Although Artkosh only includes verified links on the Website, we cannot guarantee the quality of the links. Users are advised to exercise caution when clicking on any links. Artkosh cannot be held liable for any damage caused due to external links.

5. Review and Updates

5.1 We regularly review and update our Privacy Policy, and we request you to regularly review this Privacy Policy. It is also important that the information we hold about you is accurate and current. Please keep us informed if your information undergoes any change during your relationship with us. We are not responsible for any inaccurate information you provide to us, which may affect your experience when using the Website.

5.2 We may update or amend this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way the Company treats the User’s information, the Company will display a notice on the Website.

6. Opt-Out Rights

6.1 If you do not wish for your data to be used for the purposes mentioned herein or you wish to withdraw consent for the use of your data, please contact us at [Opt-out Email]. In such events, we may not be in a position to provide you with certain benefits or services. Also, in case you choose not to share your name and/or mobile number, your registration on the Website may be terminated.

7. Data Accuracy, Verification, and Supplementation

7.1 It is in the User’s interest and Artkosh’s objective to have accurate, current, and complete data concerning Users and their accounts. We have strict procedures that our employees follow to meet this objective. While some procedures are required by central, state, or RBI regulations, we have implemented additional procedures to maintain accurate, correct, and complete information, including processes to update information and remove outdated information. If you believe we have incorrect information about you or your accounts, please inform us. We will correct any erroneous information as soon as possible.

8. Force Majeure

8.1 Notwithstanding anything contained in this Policy or terms of use or other terms and conditions on the Website or elsewhere, Artkosh shall not be held responsible for any loss, damage, or misuse of your personal data if such loss, damage, or misuse is attributable to a Force Majeure Event (as defined below).

8.2 A ‘Force Majeure Event’ shall mean any event that is beyond the reasonable control of Artkosh and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer, computer system or computer network, computer crashes, breach of security and encryption (provided beyond reasonable control of Artkosh), power or electricity failure, or unavailability of adequate power or electricity.

8.3 While Artkosh will endeavor to take all reasonable and appropriate steps to keep secure any personal data which we hold about Users and prevent unauthorized access, Users acknowledge that the internet or computer networks are not fully secure and that Artkosh cannot provide any absolute assurance regarding the security of Users’ personal data.

9. Grievance Officer

9.1 If you have any complaints, grievances, or concerns with respect to the Website or this Privacy Policy, please inform such matters to the designated Grievance Officer as mentioned below in writing or through electronic mail:

• Name: [Shailesh Agrawal]
• Contact Details: [Info@artkosh.com]
• Designation: [Director]

10. Governing Law and Jurisdiction

10.1 This Privacy Policy is governed by and operated in accordance with the laws of India. If any of the parties wish to seek legal recourse, the courts in Jaipur, India shall have exclusive jurisdiction over all matters arising pursuant to this Privacy Policy.