Return Policy

At Artkosh, we aim to ensure your complete satisfaction with your purchases. If you are not entirely satisfied with your order, we’re here to help.

1. Return and Exchange Policy

1.1 Eligibility for Returns and Exchanges:
Products purchased from Artkosh.com can be returned or exchanged within 2 Days of the receiving date. If 2 days have passed since the delivery of the product(s), we regret that we cannot offer a return or exchange.

1.2 Conditions for Return/Exchange:

• The product(s) must be unused, in the same condition as received, and in the original packaging.
• The product(s) can only be exchanged for the same item(s) and not for any other product(s).

2. Criteria for Returns and Exchanges

2.1 Returns or exchanges are only applicable under the following conditions:

• The product(s) received are damaged or broken.
• The product(s) received are incorrect (different from what was ordered).

2.2 If you receive a damaged, broken, or incorrect product, please send a picture of the product(s) to order@artkosh.com or contact us via WhatsApp at +91 91666 64833 within 48 hours of receiving the product. Please include details of the issue and whether you want a return or exchange.

3. Return/Exchange Process

3.1 Once your request for a return or exchange is approved, we will arrange for the pick-up of the product(s). Please ensure the product(s) are securely packed in their original packaging to avoid damage during transit.

4. Refund Policy

4.1 Refund Approval:
Once we receive and inspect your returned product(s), we will send you an email to confirm receipt and notify you of the approval or rejection of your refund.

4.2 Refund Process:
If approved, your refund will be processed, and the amount will be automatically credited to your original method of payment (bank account or wallet) within a certain number of days. If the payment was made via Cash on Delivery (COD), please share your bank account details at order@artkosh.com for refund processing.

4.3 Used Products:
If the returned product(s) are found to be used, we will not initiate a refund, and the product(s) will be shipped back to the address provided during the original order. If you do not accept the reshipped product(s), you will not be eligible for a refund, and Artkosh will have no liability regarding the reshipped product(s).

5. Late Refunds

5.1 Refunds usually take 7-21 working days to reflect in your bank account. If you do not receive the refund within this period, please first check with your bank.

5.2 If the refund still has not been received after this period, please contact us at order@artkosh.com.